When can I schedule a pickup?
Currently, you can schedule weekdays 10AM - 10PM, and weekends 10AM - 6PM. Pickups must be scheduled at least 2 hours in advance, so if its 4:30 on a weekday, the earliest pickup time you can schedule is 7PM.
Why are some scheduled times disabled?
If our normal hours are unavailable, it simply means that too many people have scheduled for that time and we are overbooked. We're sorry if this causes an inconvenience for you. We're trying to make sure we have enough available drivers during these times.
What happens if I miss my pickup?
No worries, we'll send you an email to reschedule it. But please try not to miss scheduled pickups, if users are frequently missing pickups, we might have to start charging for them. Help us keep pickups free by being there when you schedule them.
Who does Minimal donate my items to?
We have all the information about our partners here on our partners page
Why work with local partners?
When it comes to physical goods, it takes the least amount of resources if the recipients are local. There's less transportation costs, and whenever possible, goods are directly given to people in need. We also believe that it's valuable for people to know there have been improvements in their local community as a result of their donations.
How do we select our partners?
We like partners that strive to maximize the value passed on to recipients, and actively improve the local community.
Can I choose which non-profit Minimal donates my items to?
Not right now. We'd like to open this feature up to the public eventually, though.
Can I get a donation receipt for the stuff I get rid of?
Yes! Although Minimal is a for-profit company, our partners let us pass on donation receipts to you. After we process your pickup, we send you the donation receipt by email for the clothing we donated as-is to charity. Unfortunately, we cannot give you a donation receipt for the items we resold, but usually that is less than 20% of a pickup.